Please carefully read the following Booking Conditions carefully. In completing and submitting the Booking Form, you agree to be bound by these conditions which form an agreement between keystone Journeys and you.

1. YOUR SIGNATURE:
The person signing and/or completing the Booking Form accepts the conditions laid out below on behalf of himself/herself and all other named persons on the Booking Form and represents that he or she is authorised to accept these conditions on behalf of such others. A booking is made in the name of the client(s) and is not transferable to another person.

2. THE CONTRACT:
No contract shall exist between Keystone Journeys - and any of the Keystone Journeys service suppliers - and the Client until we have received the deposit and completed Booking Form and we have confirmed the booking to the Client or the client’s Travel Agent. Keystone Journeys and any of the service suppliers reserve the right to decline any booking at its discretion. The contract between Keystone Journeys and you / the Client will be final and binding on both parties with effect from the date that notification of acceptance of the deposit has been sent by Keystone Journeys to you / the Client, unless for specific reasons decided by the company that persons deposit is returned.

3. PAYMENT:
The balance of the tour cost must be paid no later than 4 weeks prior to the departure date for all tours.  Bookings made within 4 weeks of departure must be paid in full. If the balance of the tour and any other monies due from the Client to Keystone Journeys is not paid in accordance with this clause, Keystone Journeys may treat the contract as cancelled by the Client.

4. AMENDMENTS & TRANSFERS:
Changes or amendments to your booking will incur a £50 (or equivalent) charge per amendment. If the client wishes to transfer a booking to another trip or departure date, this can be done at the discretion of Keystone Journeys and would be subject to a transfer fee of £50 (or equivalent) per person. Discretion is used to determine any non-transferrable costs incurred on behalf of the client by Keystone Journeys and the Company / Ground Agent used, i.e. Inca Trail Trek permits, which would be payable in addition to the transfer fee.

5. CANCELLATION BY THE CLIENT:
Should a Client wish to cancel a booking, the cancellation will take effect from the date Keystone Journeys receives written notification. The applicable cancellation charges are as follows: 

South America Overland and Small Group; trips up to 70 days duration:
A cancellation received will incur the following charges;
a) 70 days or more before departure - retention of deposit
b) 69 days - 46 days before departure - retention of deposit + 25% of total amount
c) 45 - 28 days before departure - retention of deposit + 50% of total amount
d) Less than 27 days before departure - 100% of total trip price / 0% of total price refundable

South America Overland and Small Group; trips 70 days or longer in duration:
A cancellation received will incur the following charges;
a) 70 days or more before departure - forfeit of deposit
b) 69 days - 40 days before departure - 40% of total cost and forfeit of deposit
c) Within 39 days - 100% of total cost / 0% of total price refundable

South America - Premium Overland Tours/Over 40's Tours:
A cancellation received by the Client will incur the following charges;
a) More than 65 days prior to departure - forfeit of deposit
b) 65 - 50 days prior to departure – 25% of total cost or forfeit of deposit, whichever is greater
c) Within 50 Days – 50% of total cost
d) Within 35 days of departure - 100% of total cost

South America - Overland Expeditions:
a) Full payment for the trip must be made at least 60 days before the departure date. If payment is not made by this time, Keystone Journeys can assume the booking is cancelled and your deposit is forfeited.
b) If a booking is made less than 60 days before departure this must include payment in full.
c) If you cancel your booking more than 60 days before departure we will refund any balance payment made for the trip bar the deposit . Your deposit can be transferred to another South America Overland Expedition.
d) If you cancel your booking 60 days or less before day of departure any monies paid will not be refunded.
e) If you decide to leave the trip after departure no refund will be given for any tour cost payment.You will receive a refund of unused kitty money only, less any advance payments made on your behalf as part of the trip.

Asia Overland Tours:
a) The balance of the tour fare must be paid no later than 60 days before the departure date of the first tour booked, otherwise Keystone Journeys will treat the booking as cancelled by the client(s) and will be subject to the cancellation charges shown below.
b) If you book your tour less than 60 days before the departure date, you must send the full tour price with your booking form.
c) Cancellation charges are calculated from the day written notification is received by Keystone Journeys as per below.
*More than 60 days: 10% or $200 whichever is the greater.
*30 to 59 days: 50%.
*Less than 30 days: 100%.
d) Once the tour has started, no refunds will be made under any circumstances for any unused sector(s) or section(s).
e) If you want to transfer from one tour to another, you must inform Keystone Journeys in writing together with a completed, signed booking form (and increased deposit if necessary) for the trip to which you wish to transfer. If Keystone Journeys receives written notification 60 days or more before the departure date of the original tour, an administration charge of $120 per person will be made, plus any other non-recoverable charges or expenses. If Keystone Journeys receives written notification less than 60 days before the departure date, all transfers will be treated as cancellations and subject to the scale of cancellation charges shown in clause c). If you subsequently cancel the new tour, cancellation charges will be calculated on whichever tour is of the greater value.
f) Any amendment (other than cancellations or transfers) that are made to a booking will incur an amendment fee of up to $50 per person per amendment. 

Middle East and Egypt:
A cancellation received will incur the following charges;
a) 70 days or more before departure - retention of deposit
b) 69 days - 46 days before departure - retention of deposit + 25% of total amount
c) 45 - 28 days before departure - retention of deposit + 50% of total amount
d) Less than 27 days before departure - 100% of total trip price

Antarctica: Antarctic Dream
All requests for cancellations must be received in writing. Cancellation received 90 days prior to departure will be fully refunded less an administrative fee of US$500 per person. Within the 90 day limit, all money is forfeited. If cancellation occurs within the 90 day period and full payment has not yet been received, the full penalty will still apply, and unpaid money is due immediately. For these and other reasons mentioned below, you are strongly encouraged to obtain trip cancellation insurance. Rates quoted are based on group participation and no refunds will be made for any part of the program in which you choose not to participate, including any helicopter flying time (if applicable and which, at the discretion of the captain and expedition leader, may or may not be utilized). It is understood that refunds cannot be made to passengers who do not complete the tour for any reason whatsoever. 

Culinary Tours - Escorted:
a) The deposit is paid at the time of booking, is accepted as part of the total cost and will not be refunded (unless due to cancellation by the Company).
b) The balance of the total cost - where relevant - must be paid no later than 56 days/8 weeks before tour departure. If the balance has not been received at this time before departure, Keystone Journeys will treat the contract as cancelled by the Client. Cancellation charges are applicable please see below.
c) If a booking is made within 56 days of the tour departure the payment will be the entire Tour Price.
d) You - or any member of your party - may cancel your tour at any time. The cancellation will take effect from the date that written notification from the person who made the booking is received at our offices/via email. Any cancellation will incur a charge to reflect the reasonable costs incurred by Keystone Journeys in arranging and cancelling your booking. Charges for cancellation after the balance due date will vary due to the complex nature of these travel itineraries. The full costs of cancellation will be communicated to you at the point of cancellation.
* More than 56 days: loss of deposit/refund of balance
* 29 to 56 days: loss of deposit/50% refund of balance
* 15 to 28 days: loss of deposit/25% refund of balance
* 0 to 14 days: no refund

6. CANCELLATION BY THE COMPANY/ CONVEYANCE OF THE CLIENT:
Keystone Journeys acting as an agent for Oasis Overland, African Trails, Nomadic Expeditions, Antarrply, Viva Expeditions, Livingstone Deckers, The Safari  Company, Overland NZ, Buffalo Tours, Overlanding West Africa, Best of Asia Overland, South America Overland, Wild Frontiers: reserves the right to cancel a tour in the event the minimum number of passengers is not met, or for any other reason determined by the participating Company prior to departure. Clients must bear this in mind when booking non refundable or restricted flights and insurance as the participating Company shall not be liable to compensate or refund any losses as a result of a tour cancellation ie  to refund any supplementary costs paid out by the client due to these circumstances, i.e. flights, travel insurance etc. The service suppliers accept no responsibility for matters arising out of political disputes, border closures, epidemics, natural disasters, climate, force majeure, armed robbery, terrorism et whilst on tour. Should it become necessary to abandon a trip due to such an event, the participating Company will be entitled to retain such monies received necessary to cover costs incurred. Refunds will therefore be issued on a pro-rata basis, the portion of monies paid which are refunded reflecting the portion of the trip completed. However, any unrecoverable costs already incurred in relation to the uncompleted section of the trip will be deducted from this refund. The service suppliers reserve the right to deviate from the advertised trip route if in their reasonable opinion such a deviation is necessary for the safety or well being of any or all of the members of the trip, or for the satisfactory progress of the trip. In the event of it becoming necessary to fly over a country or countries, all costs of the client's flights will be borne by the client. The service suppliers reserve the right to make alterations to a trip without notice including alterations to the itinerary. Should it not be possible for a trip to begin from a scheduled departure city or town, due to political unrest, border closures, natural disasters, U.K Government FCO advice, force majeure or any other reason out of Keystone Journeys or the service suppliers control etc - they will make all reasonable efforts to begin the trip from an alternative location. However, all additional costs that the client may incur traveling to the alternative location to join the trip, will be paid for by the client or their travel insurance company.

7: VEHICLE INSURANCE (South America)
The client acknowledges that in many countries we visit, the local vehicle insurance includes either very limited passenger accident liability insurance or none at all. Oasis has arranged passenger accident insurance & public liability insurance through Campbell Irvine Ltd and claims against Oasis' insurers must be held in a UK court of law.

8. UNUSED SERVICES:
There will be no refund for unused services.

9. TRAVEL INSURANCE:
Before the Client commences a tour he or she must obtain travel insurance with a reputable insurer to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment of a tour. The Client is responsible for any loss or damage to baggage or personal possessions or any consequential loss resulting there from. If a Client becomes ill, all hospital expenses, doctors fees and repatriation costs are the responsibility of the Client and the Company (Keystone Journeys or carriers) shall not be liable for any refund of the tour cost. Clients should purchase travel insurance no later than at the time the balance is due in order to cover themselves for their own cancellation or curtailment of their travel plans. It is the client's responsibility to arrange suitable adventure travel insurance with benefits that include cover for any hazardous activities they intend to pursue, as well as personal accident, medical expenses, repatriation and loss and damage to personal effects. The policy must include minimum cover of £500,000 for emergency medical and repatriation expenses. A copy of the client's travel insurance must be shown to the Tour Leader at the start of the trip. In the event that a client does not have suitable travel insurance they will not be permitted to join the trip. Keystone Journeys, Oasis Overland, African Trails, Nomadic Expeditions, Antarrply, Viva Expeditions, Livingstone Deckers, The Safari  Company, Overland NZ, Buffalo Tours, Overlanding West Africa, Best of Asia Overland, South America Overland, Wild Frontiers accepts no responsibility regarding pre - existing medical conditions, disabilities or impairments that may affect the enjoyment and / or successful running and completion of a trip - including that of other members of the trip. Keystone Journeys and any of the service suppliers and/or the client's insurance company should be notified of any such condition prior to booking or taking out travel insurance.

10. TOUR PRICES:
Prices quoted on this website were correct at the time of printing. However, as external factors may affect the exchange rates, transportation taxes, operational and administrative costs, we reserve the right to increase the price up to the day of departure. If after departure additional expenses are incurred through delay, accident or disruption of advertised schedules beyond the control of the Company (Keystone Journeys), such expense must be borne by the Client. The trip price is guaranteed ONLY once full payment has been received.

11. FOOD & CAMPING COSTS / LOCAL TOUR PAYMENT/ TOUR COST:
This is part of the overall tour price and once paid will not be refunded if the client cancels or leaves the tour for any reason. The Tour Cost and the Local Payment covers transport, accommodation, meals, game parks, national reserves and excursions as specified in this brochure and the repair and replacement of all camping equipment. The Tour Leader has sole responsibility for the Local Payment on all trips. This does not include the Local Payment amounts; the Local Payment is subject to change up until departure, however  the Local Payment will not increase once the trip has departed. Any Local Payment monies remaining at the trip end is non-refundable.

12: PASSPORTS AND VISAS
The client undertakes to be in possession of a valid passport with sufficient blank pages for the entirety of the trip. It is the client's responsibility to ensure that they only utilise the one passport for the entirety of the trip (even if they are a dual national) and that they do not carry any criminal convictions which may hinder the entry of themselves as well as the group to areas visited whilst on the trip.
It is also the responsibility of the client to ensure that they have not previously entered any countries, states, territories that are deemed prohibited and which may also affect the continuation of the trip. i.e. If entry/exit stamps into & out of Israel are found in your passport you may be refused entry by certain countries.
12.a. It is the client's responsibility to obtain all the necessary and up to date information regarding visa and entry formalities - including the necessity to obtain visa's prior to travel and allowing enough time to do so. Keystone Journeys and any service supplier cannot be held responsible for clients who fail to obtain visas or who fail to research what visas they need.
12. b. Keystone Journeys and service suppliers undertake to make all reasonable efforts to assist a clients application for visas for the trip, through the information published in the pre trip information. This service extends to applications made in the UK and those made en-route in countries through which the trip passes, but not in countries outside these areas. Keystone Journeys and/or service suppliers cannot guarantee visa prices or availability of visas (even through prior knowledge or information as both these factors are out of our control).
12.c. Should a clients passport be lost/stolen/confiscated whilst on a trip, whether from a vehicle, a Company representative, border official or direct by/from the client - it is understood and agreed that Keystone Journeys and/or any booking Company cannot be held responsible for replacing the passport or for costs incurred by the client for doing so.

13. CHANGES TO YOUR ARRANGEMENTS:
All tours and associated arrangements are subject to alteration without notice if necessary because of factors beyond the control of Keystone Journeys, including, but not limited to exchange rate changes, political disputes, climatic variations, airline departure time changes, although where possible, details of such alterations will be sent to the last known address of the Client as soon as the Company is aware of such alterations. The Company (Keystone Journeys) reserves the right to alter itineraries if it is in the interest of the Client to do so. 

14. RISKS:
Whilst Keystone Journeys and all of the service suppliers will take all reasonable precautions to provide for the Client’s safety and comfort, the Client accepts that these tours carry inherent risks and any Client wishing to participate in such activities must be able to assume this risk. The Client must be in good health to join these tours. Keystone Journeys, the service suppliers or its agent shall not be liable for personal injury, damage or loss - including consequential loss - to any Client however caused. This includes personal injury caused or contributed to by the negligence, breach of contract or duty to the Company’s servants, agents or any independent contractor whether English or foreign law.The client must acknowledge that participation on any of the tours on our website may involve a certain degree of personal risk. The client acknowledges that his/her decision to travel to their chosen destination is willing to assume the personal risk upon such travel. The client accepts that owing to the nature of countries visited, all trips involve an element of personal risk and are of a potentially hazardous and unpredictable nature. In many countries visited, the basic infrastructure such as roads, is very poor and therefore less safe than that familiar to people from western/other countries. In particular - some of the factors beyond the control of the service suppliers include: lack of road markings & or warning signs, unmarked speed bumps, seasonal flooding of roads and bridges, local vehicles which can be poorly maintained, driven & hazardous to other road users etc. The client accepts that in some areas or situations there will be little or no choice but to drive 'off road' - which involves personal risk due to the rough terrain that the expedition vehicle may need to negotiate. The client accepts that in many countries through which we pass the local emergency services and facilities are of a very limited nature compared to western countries. Hospitals outside major cities often have no accident and emergency facilities. 

15. COMPLIANCE WITH LOCAL LAWS:
The Client will comply strictly with all laws, customs and foreign exchange restrictions of any country visited. The Company shall not be responsible or liable for any Client who contravenes any law or regulation of any country visited. The client undertakes to comply with the laws and regulations of all the countries visited during the trip, including those relating to health, immigration, foreign money exchange and other matters.

16. UNSUITABILITY OF CLIENT / CODE OF CONDUCT:
If the Tour Leader considers the actions or conduct of any client is likely to jeopardise the safety, well being and/or enjoyment of any or all members of the trip, as well as the satisfactory progress of the trip - then they shall be entitled to order the client to leave the trip immediately. Any trip and Local Payment contributions remaining will be forfeited by the client. All liability and responsibility that the company may bear to the client will immediately cease, including any provision for alternative transport. In the event of any person leaving the expedition of their own accord, that person will be liable for their own maintenance and expenses and have no claim against the service supplier whatsoever. Any trip monies paid will be forfeited by the client.

17: THE TOUR LEADER:
The decision of the Tour Leader will be final on all matters relating to the satisfactory progress, organisation and well being of the trip. Clients must comply with all reasonable requests of the Tour Leader. If it is the opinion of the service supplier's Tour Leader or Directors, that the health or conduct of a client, at any time before or after departure, appears likely to endanger the safe/comfortable/happy progress of a trip, the client may be excluded from all or part of the trip without refund or recompense of any trip costs or Local Payment contributions remaining. In the case of an emergency or ill health of a client the service supplier may make such medical arrangements as it sees fit and thereafter reclaim the costs incurred from the client. If a client commits an illegal act the client will be excluded from the trip and the service supplier shall cease to have responsibility to/for them. The client will be liable for their own maintenance and expenses and have no claim against Oasis whatsoever. Any trip and Local Payment contributions remaining will be forfeited by the client.

18. COMPLAINTS:
If the Client has any complaint about the tour booked he or she should first bring this to the attention of the Tour Leader. If at the end of the tour, the client feels that his or her complaint has not been properly dealt with, the Client must notify the Company (Keystone Journeys) in writing within 14 days of completion of the tour so they can be effectively dealt with. In the event of a claim for compensation, the client agrees that any such claim must be received at its office within 30 days of the completion date of the trip. No compensation will be paid to any client that has completed their tour with the company.

19. FOOD ALLERGIES:
The client must notify Keystone Journeys upon booking of any food allergies you have at the time of booking. Further it is the Clients responsibility to ensure the food that is prepared is suitable for you. 

20. OPTIONAL EXTRAS:
These do not form part of the tour or contract. The client accepts that any assistance given by the Tour Leader or representative in arranging such activities does not render the Company / Keystone Journeys liable for optional extras. These optional extras are not included in your tour price. Keystone Journeys is not responsible for the Client when he or she embarks on any optional activity. Keystone Journeys and the service suppliers do not necessarily endorse any optional activity available on the tour. Clients accept that the prices quoted for accommodation, optional activities, local costs and spending money are approximate, as prices can and do change without prior notification after publication of this brochure. Clients also accept that they undertake any optional activity at their own risk and their participation is their own decision, and does not form any part of their contract with Keystone Journeys  or the service supplier. Keystone Journeys and the service supplier do not take responsibility for cancellations, unreliability of services or safety of local operators, activity providers, agents or contractors in regards to any optional activity. Furthermore, as participation in any such activities does not form part of any contract with Keystone Journeys and the service supplier. We cannot be held liable for any loss, injury or consequential loss which may arise directly or indirectly as a result.

21. CREDIT CARD PAYMENTS:
If a credit or charge card is used to pay either deposit or balance payment then a 2.5% surcharge will be levied on the amount (This will be a 4% charge if booked with a US or Canadian card). This amount is subject to change without notice depending on country of payment..

22. KEYSTONE JOURNEYS WEBSITE:
Information given on this website and any advertising material is given in good faith by Keystone Journeys at the time of print, but unless specially stated, shall not form any part of the contract. The Company reserves the right to use photos or video footage and comments taken during your tour for any advertising or brochure production without obtaining further consent.