Please note the below information pertaining to your booking.
** Prices + Reservations**
Prices quoted on this website are correct at time of publication. All rates are subject to change until paid in full as external factors may affect the exchange rates, transportation taxes and operational costs. The trip price is only guaranteed once full payment has been received.
The stated price on the website is a cash (or cheque) price. The price for payment by MasterCard or Visa is 2.5 % additional. We do not accept American Express.
Balance of Tour cost is to be paid no later than 6 - 10 weeks prior to the departure date, dependent on Tour particulars. Bookings made within 4 weeks of departure must be paid in full. If the balance of the tour - and any other monies due to Keystone Journeys - is not paid in accordance with this time frame, Keystone Journeys may treat this as a cancellation by the Client.
Any coupons, receipts and / or tickets that are issued externally, are subject to the Terms and Conditions specified by the suppliers.These will be detailed in full on your Booking Confirmation.
Reservations must be made in the names that appear in your passport. Failure to provide us with correct names at time of booking can result in additional costs being charged by suppliers and / or airlines to amend names.
** Insurance **
We believe that travel insurance is essential wherever you are traveling to; therefore we strongly recommend you purchase it. This should include cover for loss of deposits paid should you be unable to travel or an unforeseen reason and therefore be taken out as soon as you are paying deposits. Should you choose not take travel insurance you may not be permitted on some of the Safari / Overland vehicles on arrival. We highly recommend you purchase Travel Insurance at the time of payment of your tour / expedition / cruise deposit, so please ask us for information.
** Price Changes/Amendments/Cancellations **
Please note prices are based on current exchange rates and current fares and may be subject to alteration prior to payment. Currency Fluctuations, Fuel Taxes, Airline Increases can happen at any time and until full payment is received this costing is subject to any increases. To fix the price we therefore recommend you pay in full as soon as possible.
If you wish to amend your booking after you have paid your deposit, this may incur an amendment fee.
Prior to documents being issued - per amendment from $ 50 (All Destinations)
After documents being issued - per amendment from $150 (All Destinations)
If any additional service is added to your booking NO amendment fee will apply.
In addition to the non-refundable deposit, cancellation of part or all of your booking may incur cancellation charges from ourselves or our suppliers which can be up the full price for those services. These cancellation charges relating to your specific tour or cruise will be detailed in full on your Booking Confirmation.
Keystone Journeys and / or their Suppliers reserve the right to cancel a tour in the event the minimum number of passengers is not met. Clients must bear this in mind when booking non-refundable or non-changeable flights and insurance. As suppliers we can accept no responsibility for matters arising out of political disputes, border closures, epidemics, natural disasters, climate, force majeure, armed robbery, terrorism et whilst on tour. As suppliers we reserve the right to make alterations to a trip without notice including alterations to the itinerary. Should it not be possible for a trip to begin from a scheduled departure city or town, due to political unrest, border closures, natural disasters, U.K Government FCO advice, force majeure or any other reason out of Keystone Journeys or the service suppliers control etc - we / they will make all reasonable efforts to begin the trip from an alternative location. However, all additional costs that the client may incur traveling to the alternative location to join the trip, will be paid for by the client or their travel insurance company.
Please feel free to contact us should you have any queries regarding the above.