About Us
How we work
The Team
Why Keystone Journeys?
Our Partners
FAQ's

Q] What sort of people travel with Keystone Journeys?
A] There are really no hard and fast rules about what type of people travel with Keystone Journeys. We attract people of all ages and nationalities. However, most of our clients share a very similar outlook about travel. We tend to attract people with a curiosity about the lesser visited corners of our planet, people who are keen to really get away from the well trodden tourist trail and are seeking new and unique experiences.

Q] Can I combine any of the tours on the Keystone Journeys website?
A] Of course. Many of the Tailor Made / Custom Journeys can be built to fit together so our guests can experience as much as possible. Any scheduled departure can be linked to other scheduled departures if the dates fit. If not, we are happy to custom part of your itinerary from a scheduled tour to suit your exact needs.

Q] What is (generally) not included on your Escorted Tours?
A] The price of a Keystone Journeys Escorted tour does not include the following (for example):  Passport & Visa fees, stopovers (unless stated), laundry in hotels, wine, beer and all items of a personal nature, Insurance, excess baggage charges, tips & gratuities, any items of a personal nature, activities not listed as included in the itinerary, portage at hotels (bar Persian Delights; An Iranian Journey

Q] What is (generally) not included on your Small Group Tours?
A] The price of a small group tour does not include the following (for example): International airfares, domestic airfares (unless stated), airport transfers at beginning and end of tour (unless stated), Passport & Visa fees, upgraded accommodation available en-route, laundry in hotels, meals not mentioned, tips & gratuities, any items of a personal nature, activities not listed as included in the itinerary, 

Q] Can pre and/or post accommodation & excursions be arranged by Keystone Journeys?
A] Yes. We can provide you with options and advice for custom stays before or after a scheduled tour. These extensions can be designed around you needs and any special interests you may have that are not covered by the tour. 

Q] Is my money secure with Keystone Journeys?
A] Yes. We are TAANZ (Travel Agents of New Zealand) members and this means your money is protected. 

Q] Do Keystone Journeys have age restrictions for their trips?
A] Some Keystone Journeys tours are specifically dedicated to the Over 40 market. Most small group tours have a minimum age of 18 years. Out trips do not have a maximum age limit, but clients should be aware of the physical level of the expedition, journey, tour in questions before locking it in. For clients 70 and over, there will be certain Insurance levies added. We do have Family trips and tours, and can custom journeys and travels for families and friends of all ages.  

Q] I am a single traveler – what are my options?
A] We have many single clients travel with Keystone Journeys. Many of our guests travelling solo want to meet and share experiences with like-minded people. As a single traveler, you will usually have the choice of either paying a single supplement or sharing with someone of the same gender. You can book pre and post accommodation on a single basis. On some of our more intrepid tours, individual room requests cannot be guaranteed. 

Q] Do I need Travel Insurance to travel with Keystone Journeys?
A] Travel insurance is compulsory for all clients travelling with Keystone Journeys and should be taken out at the time of booking. We strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. Please do ask us for a quote upon booking. 

Q] Can Keystone Journeys help with our Visas?
A] Yes we can. On booking, we will give you all the relevant information that you will need to obtain the necessary Visas. We can also obtain Visas on behalf of those living in New Zealand, or you can contact the local Embassy. There are some tours Keystone Journeys offers that will need support documentation from us before you can obtain your visas.